FAQ Page

UnifyCom is ideal for customer support teams, reservation managers, operations staff, and service center supervisors who handle incoming customer messages or complaints across multiple platforms.

It reduces response time, ensures no inquiry is missed, and increases booking or issue resolution efficiency. It also helps teams scale service without increasing headcount.

It uses AI to classify each message by intent (e.g. reservation, complaint, FAQ) and urgency (e.g. refund request), then applies routing rules to forward it to the right department with tracking.

A restaurant receives a same-day reservation request via Instagram-UnifyCom detects it and routes it to reservations. A refund demand in WhatsApp is escalated to a manager instantly.

UnifyCom connects to your communication channels via APIs. Our onboarding team helps you link your business email, WhatsApp Business number, or social inboxes. No system overhaul is required.

Yes. UnifyCom encrypts all message content in transit and at rest, aligns with PDPA and GDPR requirements, and maintains a full audit trail of system activities and team responses to ensure transparency and accountability.

UnifyCom uses a subscription model based on the number of agents and volume of messages processed. Tiered plans are available depending on business size and complexity.

Yes. Supervisors can track incoming volume, resolution times, and SLA breaches via the UnifyCom dashboard. Everything is logged and searchable for review.

Yes. You can define smart escalation rules (e.g. refund requests, angry customer tone, legal terms) that automatically push critical cases to a manager or specific team.

UnifyCom can ingest messages from email, WhatsApp, Instagram, live chat widgets, and CRM forms through API integrations. It ensures full coverage of customer touchpoints.

Yes. UnifyCom automatically logs each case with timestamps and user can manually flag overdue or unassigned tickets based on your defined SLA thresholds.